I want to make a return

You want to exchange or return your item(s) because: It has a defect; It is not the right size; I do not like the color; I do not like the item; Other reason. To ensure the smooth procedure of exchange or refund, please contact us!

Important notice: Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned. If you decide to send us an item back, whether you are exchanging or returning, with out first contacting us, you will be 100% responsible for all fees, damages or possible loses.

What will cost to do an exchange?

The return shipping cost from your address to our premises is totally free of charge for you if you use the return packing note and make the return via the same carrier that delivered the parcel.

You will be requested to pay the new item shipping cost to be sent from our premises to your chosen address.

Important note: If you decide to send us an item back, whether you are exchanging or returning, with out first contacting us, you will be 100% responsible for all fees, damages or possible loses.

What's the cost of making a refund?

If you wish to ask for a refund, please note that only the item(s) value will be refunded, which does not include the shipping cost.

Important note: If you decide to send us an item back, whether you are exchanging or returning, with out first contacting us, you will be 100% responsible for all fees, damages or possible loses.

Can I return more than one item from different orders at once?

Yes, you can! Just make sure that  you contact us  via email or social platforms To ensure the smooth procedure

What will cost to do an exchange?

The return shipping cost from your address to our premises is totally free of charge for you if you use the return packing note and make the return via the same carrier that delivered the parcel.

You will be requested to pay the new item shipping cost to be sent from our premises to your chosen address.

Important note: If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

What's the cost of making a refund?

If you wish to ask for a refund, please note that only the item(s)’value will be refunded, which does not include the shipping cost. 

How long do I have to exchange or return my item(s)?

You have 15 days starting from the date stated on your invoice.